Technical Consultant

Job Summary: A Technical Consultant provides specialized expertise and guidance in implementing technology solutions, optimizing system performance, and driving technology-driven business improvements for clients. The role involves consulting with clients to assess needs, designing custom technical solutions, leading implementation projects, and providing ongoing support. The Technical Consultant serves as a bridge between clients’ business requirements and the technical solutions necessary to achieve their objectives.

Key Responsibilities:

• Client Consultation: Engage with clients to understand their business needs, assess technical requirements, and define project objectives.
• Solution Design: Develop and propose technical solutions tailored to client needs, ensuring alignment with business goals, budget, and timelines.
• Project Management: Plan, coordinate, and execute technical projects, ensuring deliverables meet quality standards and are delivered on schedule.
• Implementation & Integration: Lead or assist in the deployment of solutions, including software implementation, systems integration, and configuration adjustments.
• Technical Support: Provide ongoing technical support, troubleshooting, and issue resolution to ensure smooth system operation and client satisfaction.
• Documentation & Reporting: Create and maintain detailed documentation on project specifications, processes, configurations, and client interactions.
• Training & Knowledge Transfer: Educate and train end-users or client teams on new systems or solutions, enabling them to maximize the benefits of implemented technology.
• Stakeholder Collaboration: Collaborate with internal teams, client stakeholders, and third-party vendors to ensure cohesive project execution.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (Master’s degree is a plus).
• Experience: 2+ years in a technical consulting or related IT role; experience with system implementations or software solutions is preferred.
• Technical Skills: Proficiency in relevant programming languages, databases, operating systems, and system architecture. Familiarity with cloud services, CRM/ERP systems, and cybersecurity is advantageous.
• Soft Skills: Strong communication, problem-solving, and analytical skills. Ability to explain technical concepts to non-technical stakeholders effectively.
• Project Management: Knowledge of project management principles, methodologies, and tools (e.g., Agile, Scrum, PMP certification is a plus).

Key Competencies:

• Client-focused and able to adapt solutions to meet unique client needs
• Skilled in data analysis, troubleshooting, and technical support
• Strong ability to manage and prioritize multiple projects
• Capable of working independently or in a team setting, with attention to detail and high standards of quality